I'm sorry to hear that you were disappointed with our customer service experience. If you have a specific category or item in mind that you're interested in, please don't hesitate to reach out to us via email at Our team will be more than happy to assist you in finding something in regular pricing that suits your needs and preferences. We understand that this might not align with your expectations, and for that, we apologize. It's important to clarify that this promotion is typically applicable to regular pricing items, and we do provide terms and conditions for all our promotions, which are accessible on our website and often shared with our customers. I'd like to address your concerns regarding our 20% discount promotion. We genuinely appreciate your input as it helps us continually improve our services. Thank you for taking the time to share your feedback with us. I wish I had read reviews in this company before I made this large purchase, I would have ordered elsewhere I still have no communication response nor the cancellation confirmation. I then invested two hours of trying to call customer service and eventually talked to a very belligerent customer service representative who says no one works at a corporate office, there are no supervisors and when I asked to cancel the order based in the lack of confidence in the company he say the he "may or may not" do it. I order thousands of dollars of home decor items and never seen anything like this. I have also gone ahead and sent for a cancellation of the order- no response I have tried multiple time to contact the company…you can put in a "contact form" online but you do not receive a confirmation that it is sent- based on the lack of response to multiple attempts it is hard to tell whether anyone is reading them at all. Regardless, the flash sales model for e-commerce is here to stay and One Kings Lane is proving that vertical-focused sites can grow in the crowded space.I ordered a king size wingback bed frame but have a question on the order- a critical one- since they don't take returns I had some urgency. While One Kings Lane would want to retain its focus on the luxury home goods market, a deal with stores like Restoration Hardware or Design Within Reach could be a good fit. Gilt just launched a sale with Target to feature the store’s designer-created home goods and fashions. One way the startup could drive traffic is via partnerships with retail stores. It should be interesting to see how One Kings Lane continues to compete with challengers like Gilt. One Kings Lane is now getting into other verticals and will be launching food category in the near future. Q3 sales are up 561 percent year over year and the site is seeing high loyalty from consumers, with more than 50% of customers as repeat purchasers. And for designers, Tastemaker Tag sales are an opportunity to draw attention to their brand and style.Īnd One Kings Lane is seeing significant growth. Mack tells me that these sales are meant to give users fresh content and design inspiration from professionals. The site has also added Tastemaker Tag Sales, which allows renown interior designers to create curated sales of items that reflect their style. Mack co-founded Scene7, a rich media platform provider for the e-commerce industry, which was eventually sold to Adobe. Pincus and Feldman just brought on a new CEO Doug Mack, a seasoned e-commerce exec. But Pincus doesn’t seem to be to worried about the added players in the arena and tells me that she welcomes the challenge of competing with Gilt in the home goods space. However, as other flash sales site, such as Gilt and Ideeli have entered the luxury home goods vertical, One Kings Lane is now facing a considerable amount of competition to the space. Luxury items range from Ralph Lauren home accessories, to Missoni towels to Frette sheets.įounded by Alison Gelb Pincus (the wife of Zynga’s founder Mark Pincus) and Susan Feldman, One Kings Lane raised an undisclosed amount of funding from led by Kleiner Perkins Caufield & Byers, First Round Capital and angel investor Reid Hoffman last December. During the 72-hour window that items are on sale, members have can move to purchase limited quantity of hand-selected home goods products at significantly reduced prices. Launched in April of 2009, One Kings Lane runs brand- and theme-specific sales, at least two to three per day, five days a week. But while Gilt pioneered clothing and accessory-focused flash sales, One Kings Lane entered the space last year as one of the first sites to go after the home goods market. In fact, Gilt is on track to hit $450 million in revenue this year, with rumors of an IPO swirling. Flash sales sites like Gilt Groupe have proven to not only be a popular e-commerce experience, but also a profitable business model.
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